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Terms of ServicePrivacy Policy

The Branch Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their "Personally Identifiable Information" (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information per our website.

Personal information collected from people who visit Branch

When registering for a Branch account, you will be asked to enter your name, email address, and other details to help you with your experience.

When do we collect information?

We collect information personal information from you when you register on our site (name, email). We collect anonymous usage data in Google Analytics anytime you use the website.

How do we use your information?

We may use the information we collect from you when you register, purchase an account, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To send periodic emails regarding your account or other products and services.
  • To improve the web service.

How do we protect your information?

  • Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user purchases an account, enters, submits, or accesses their information to maintain the safety of their personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers. Stripe is the provider for purchases through the Branch website.

GDPR: How to access and control your information

You can request edit, delete, or access a copy of your personal data that Branch stores. You can also make choices about our collection and use of your data. How you can access and control your personal data will depend on which part of Branch you interact with.

Access - You can request a copy of the personal data we store via our GDPR request form. Please select 'Send me my data details', and provide your name, email, and any other relevant information. We will verify that you are in control of the specified email address. Then we will send you a file with any data we have related to the provided name and information. Processing a request may take up to 30 days.

Deletion - You can request to have all your personal data deleted via our GDPR request form. Please select 'Delete all of my data', and provide your name, email, and any other relevant information. We will verify that you are in control of the specified email address, confirm exactly what is being deleted, and then permanently delete your information. Processing a request may take up to 30 days.

Correction - If you have a Branch account, you can update your account information on your Account Settings page. You can request to correct any other personal data via our GDPR request form. Please select 'Correct my data', and provide your name, email, and what you would like corrected. We will verify that you are who you say you are, and then update the requested information. Processing a request may take up to 30 days.

Update your collection preferences - You can request that we withdraw consent to use your personal data via our GDPR request form. Please select 'Withdraw my consent', and provide your name, email, and what you would like corrected. We will verify that you are who you say you are, then delete any of the personal data we store. We will then make our best efforts to ignore requests related to your personal data in the future. Processing a request may take up to 30 days.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to implement logins. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features of Branch will not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

We use Google Analytics cookies to compile data regarding user interactions.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.

California Online Privacy Protection Act

California is the first state in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page
  • You can change your personal informationsome text
    • By logging in to your account
    • By chatting with us or by sending us a support email

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, and the United States Consumer Protection Agency, enforce the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.

To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify you via email within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

GDPR: Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you purchase an account through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

  • Process orders and send information and updates about orders.
  • Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

  • Do not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@branch.finance or follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.

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